Refund Policy
Last Updated: October 2026
1. 7-Day Money-Back Guarantee
At IPTV Free Trial (iptvfreetrial.net), our priority is complete customer satisfaction. We stand firmly behind the stability and streaming quality of our servers. If you purchase any of our premium IPTV subscription plans and encounter technical difficulties that our support team is unable to resolve within 7 days of purchase, you are eligible for a 100% full refund.
2. Free Trial Testing (Try Before You Buy)
To ensure our service meets your standards, we offer an instant 24-Hour Free Trial IPTV pass with complete access to over 50,000 live channels, USA sports packages, and 85,000+ VOD titles. We strongly encourage all new customers to request and test a free trial on their device (Firestick, Smart TV, Android Box, etc.) before committing to a paid plan.
3. Conditions for Refund Eligibility
You qualify for a refund if:
- You submitted your refund request within 7 calendar days of your initial purchase date.
- You reached out to our technical support team via WhatsApp or email to troubleshoot connection or playlist errors, and the issue could not be resolved.
- Severe, verified server downtime occurred on our infrastructure that prevented you from accessing the service.
4. Non-Refundable Scenarios
Refunds are not granted in the following circumstances:
- Issues stemming exclusively from customer-side equipment (e.g., slow ISP bandwidth below 15 Mbps, unsupported third-party hardware, or incorrect local WiFi configuration).
- Accounts suspended due to violations of our Terms of Service (e.g., re-streaming or sharing a single account across unauthorized simultaneous screens).
- Requests submitted after the 7-day guarantee window has lapsed.
5. How to Request a Refund
To request a refund, simply send a message with your invoice number and registered email or WhatsApp number to:
WhatsApp Support: +44 7311 130305
Email Support: support@iptvfreetrial.net
Refunds are processed promptly within 24 to 48 business hours via the original payment method.